Frequently asked questions

A full UK driving licence (front and back photos), a DVLA licence-check share code from gov.uk, proof of address dated within the last 3 months (bank statement or utility bill, photo or PDF), and a valid email and phone number. Minimum age varies by vehicle — it is shown on each car’s page.

Pick your car and dates online, and secure the booking with a £50 reservation hold on your card. Nothing is charged until we confirm your booking — the £50 then comes off your security deposit, so it is never an extra cost. After confirmation you upload your documents and sign the hire agreement digitally, all from your phone.

The deposit varies by vehicle and is shown on each car’s page. After the vehicle is returned in good condition, 50% is refunded within 10 working days, and the remaining 50% within 21 days once we know no penalty charges (PCNs, congestion, speeding) have arrived for your hire dates.

Only the £50 reservation hold is taken online. The hire fee and security deposit are paid on delivery or collection of the vehicle, once we have verified your documents and you have signed the agreement.

Yes — every hire is fully insured on our fleet policy and all our vehicles are ULEZ compliant. An insurance excess of £1,000 applies if the vehicle is damaged during your hire and you are at fault.

Each vehicle includes a daily mileage allowance, shown on its page (typically 150–300 miles per day). Need more? You can add 150 extra miles for £49 when booking, or excess miles are charged at £1 per mile after your hire.

Yes — delivery and collection are available for £50, covering up to 20 miles from West London, then £1 per additional mile (we confirm the total with you before dispatch).

Fines and penalty charges incurred during your hire are your responsibility under the hire agreement, plus a £30 administration fee per notice we process. Where possible we transfer liability to you so you can appeal directly.

A late return fee of £30 per hour applies. Returns more than an hour late may be charged as a full additional rental day. If you need longer, ask about an extension — it is usually cheaper and takes minutes to arrange.

Only drivers named on the agreement and approved by us may drive the vehicle. Message us before your hire and we can add an additional driver — they will need to complete the same licence checks.

You can cancel before your booking is confirmed and the £50 hold is simply released — you pay nothing. Once confirmed, the reservation fee is non-refundable, but talk to us: if we can re-let the dates we will always try to help.